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Signal dropping with change in connected IP
HW421
Member

I use my Verizon jetpack to connect to a VPN to use a VOIP phone. Recently my jetpack has been dropping connection once or twice a day and when it does, it changes the IP address it is receiving from. This just started daily a couple weeks ago. I assume it is connecting to another tower.

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Re: Signal dropping with change in connected IP
vzw_customer_support
Customer Support

We're sorry to hear your Jetpack connection is dropping, HW421. We want to ensure your connection is consistent. Let's take a closer look into this. Has there been any changes to the device since this started such as an update? What is the make and model of your Jetpack? What are the cross streets and city where you use your Jetpack? 

 

DanielleR_VZW

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Re: Signal dropping with change in connected IP
HW421
Member

No updates to the pack. It is a 7730L running version 3.5. Our cross streets are Southern and Meridian in Apache Junction AZ. We left for a week and I didn't notice the behavior in the last couple days

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Re: Signal dropping with change in connected IP
vzw_customer_support
Customer Support

We want to ensure we are on the same page here, HW421. The Jetpack has been working correctly for the past several days? 

 

ChristopherM_VZW

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