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Slow 4G LTE Speed for the past week.
lt1_kid
Member

Best way to get Verizon to address slow 4g/LTE speeds. Speed dropped all of the sudden last week.

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Re: Slow 4G LTE Speed for the past week.
John_Getzke
Leader
Leader

If you are on an unlimited plan then you may be getting intentionally slowed after 10Gb of usage.

Otherwise to report service problems you need to provide more info about the area impacted by the problem and then contact VZW directly.  Info such as speed tests, current address and a few addresses in the area that can reproduce the same results are usually the first steps to getting a reaction from VZW.

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Re: Slow 4G LTE Speed for the past week.
vzw_customer_support
Customer Support

lt1_kid,

We definitely want to get to the bottom of the speed problems that you are having. Let’s get this taken care of for you as quickly as possible. What Zip Code are you currently in? When did the problem with slow speeds start? Please describe what challenges you’re experiencing with the slower speeds.

Thank you for the helpful suggestions,  John_Getzke.

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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