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Troubleshooting Jetpack 4510 Red light problem

Can someone help me resolve this issue I’m having with my Jetpack 4510 device? There’s a green light at first, then violet, and lastly, a red light that stays on for about two seconds that’s why I cannot connect. The manual says SIM card problem. First time I’ve had this red light come on. Couldn’t resolve this issue with Tech Support. Can someone help me? I reset the device, but still there’s the red light.

Re: Troubleshooting Jetpack 4510 Red light problem
Customer Support

Teddy4u, we never want you to keep having an issue with your Jetpack connection. Allow us to make sure we get this resolved for you once & for all. Did we by chance send you out a new SIM card? If not, we suggest that you try out a new SIM card. They are free & you're able to order one right from your My Verizon account. Please refer to "4.Where do I get a new or replacement SIM card if I need one?" in this link  


Can you please explain what type of reset you did? Is there any physical or liquid damage to your Jetpack?  AliciaD_VZW