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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!

Quick question about my Verizon hotspot account.  The jetpack I'm using is the one I received 4 years ago.  I was looking at my account details and I notice it says "1 upgrade available".  What is the upgrade and does it cost anything?


Re: Upgrades
Community Leader
Community Leader

The line is eligible for upgrading the Jetpack to a newer model. Yes it will cost something, how much depends on which Jetpack you purchase. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Upgrades
Customer Support

We can definitely provide the infomation you need regarding an upgrade to your device. We do have many Jetpack devices available to our customers, and they are at different price points. You can review our Jetpacks here: