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VZ Jetpack 6620L
mcooley2
Member

We have had our VZ Jetpack 6620L since 2016 and it has, within the last 30 days, started resetting while we are online.  Sometimes that's all it does, is go from connected to resetting. Is this a known issue? Or has our device gone senile?

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Re: VZ Jetpack 6620L
vzw_customer_support
Customer Support

mcooley2,

 

I'm glad your device has served you so well for so long. We aren't giving up on it just yet though. We want to make sure you can continue counting on it. How often does this seem to happen? Does it seem to happen at certain times or when doing certain things or does it seem more random?

 

AndrewT_VZW

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