Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Verizon Mifi 8800L overheating
bethl2
Member

Recently have been having a ton of issues with the jetpack overheating and abruptly shutting off. At first I thought I had left it plugged in too long and it had reached full charge. But this is also happening when running off of a charged battery, not plugged in. I tried charging the battery up to about 80%, then taking the battery out to allow the device and battery pack to cool down, and then reassembled it and reconnected. It lasted about an hour before it shut off again and was super hot to the touch.

The battery itself does not appear swollen or smell weird, or show any other outward sign of problems, although I have ordered a new one in case. I leave it in a cabinet that gets to perhaps 80 degrees, but I've had it in that cabinet for a very long time and these issues have only recently begun. The jetpack has never been wet, dropped, or otherwise damaged. A factory reset did not seem to fix the issue. What else can I try?

0 Likes
Re: Verizon Mifi 8800L overheating
vzw_customer_support
Customer Support

Thank you for reaching out to us today. We are sorry to read that you are having issues with your Jetpack overheating and we want to help. Do you know if this started after a software update? Does the device give you any warning messages about the temperature or that it will power off?   ~Roger

0 Likes
Re: Verizon Mifi 8800L overheating
bethl2
Member

No, it hasn't had a software update in some time, as far as I know. Sometimes it shows a "Jetpack is too hot" message that says it's going to stop charging until the device cools down. Sometimes it just dies without any warning. But I'm not always looking at it so I'm not sure how often each occurs.

0 Likes
Re: Verizon Mifi 8800L overheating
vzw_customer_support
Customer Support

Thank you for those additional details. When you say the device dies without warning, is this while plugged in?*Stanley

0 Likes
Re: Verizon Mifi 8800L overheating
bethl2
Member

I think so, usually.

0 Likes
Re: Verizon Mifi 8800L overheating
vzw_customer_support
Customer Support

Thank you for this information, we have sent you a private note, please reply on that platform to continue assisting you.~Pam

0 Likes