Recently have been having a ton of issues with the jetpack overheating and abruptly shutting off. At first I thought I had left it plugged in too long and it had reached full charge. But this is also happening when running off of a charged battery, not plugged in. I tried charging the battery up to about 80%, then taking the battery out to allow the device and battery pack to cool down, and then reassembled it and reconnected. It lasted about an hour before it shut off again and was super hot to the touch.
The battery itself does not appear swollen or smell weird, or show any other outward sign of problems, although I have ordered a new one in case. I leave it in a cabinet that gets to perhaps 80 degrees, but I've had it in that cabinet for a very long time and these issues have only recently begun. The jetpack has never been wet, dropped, or otherwise damaged. A factory reset did not seem to fix the issue. What else can I try?
Thank you for reaching out to us today. We are sorry to read that you are having issues with your Jetpack overheating and we want to help. Do you know if this started after a software update? Does the device give you any warning messages about the temperature or that it will power off? ~Roger
No, it hasn't had a software update in some time, as far as I know. Sometimes it shows a "Jetpack is too hot" message that says it's going to stop charging until the device cools down. Sometimes it just dies without any warning. But I'm not always looking at it so I'm not sure how often each occurs.