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Why has my jetpack stopped updating data usage?
NAVAJOJDS
Enthusiast - Level 2
‎07-23-2016 03:53 PM

My Jetpack Hotspot MiFi® 5510L has stopped updating data usage. I've tried the usual resetting options...no luck. Any help out there? Thanks.

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Re: Why has my jetpack stopped updating data usage?
7e18n1
Specialist - Level 3
‎07-25-2016 10:03 AM

Try this; remove the battery, lift the SIM card retaining clip and then push/slide the SIM card from the opposite end toward the retaining clip until it won't pass the metal bracket. Then push it back into place and reseat the retaining clip (this movement is enough to reseat the SIM card). Reinstall the battery. Power up, reconnect to the internet and go to your My Verizon page and pull up your Jetpack's data usage. Your Jetpack should say the same thing. If not, allow two or three days for it to clear up then call Customer Service (800) 922-0204.

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Re: Why has my jetpack stopped updating data usage?
7e18n1
Specialist - Level 3
‎07-25-2016 10:03 AM

Try this; remove the battery, lift the SIM card retaining clip and then push/slide the SIM card from the opposite end toward the retaining clip until it won't pass the metal bracket. Then push it back into place and reseat the retaining clip (this movement is enough to reseat the SIM card). Reinstall the battery. Power up, reconnect to the internet and go to your My Verizon page and pull up your Jetpack's data usage. Your Jetpack should say the same thing. If not, allow two or three days for it to clear up then call Customer Service (800) 922-0204.

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Re: Why has my jetpack stopped updating data usage?
vzw_customer_support
Customer Service Rep
‎07-25-2016 04:01 PM

I'm sorry to hear your having Jetpack issues. Let's get this running ASAP.  When did this start? Did powering it off then back on help?

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why has my jetpack stopped updating data usage?
vzw_customer_support
Customer Service Rep
‎07-25-2016 04:07 PM

James we want to make sure your Jetpackis updating correctly. We are here to help. Is there any physical damage to your device? If you have already done a reset, we will need to do some additional troubleshooting. Please send us a private message by visiting our Facebook page or sending us a DM to ______@VZWSupport on Twitter. This way we can further assist you.


RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why has my jetpack stopped updating data usage?
NAVAJOJDS
Enthusiast - Level 2
‎03-09-2017 12:31 PM

Thanks for the detailed answer. It's all good now!