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Why was a Jetpack put on Contract without my knowledge
StacyJachlewski

I bought my Jetpack through Amazon not even through Verizon and which I’ve had it for over a year now and I actually purchased a second jet pack from a different site and when I went to cancel my jet packs the newest jet pack that I just added on didn’t charge me a cancellation fee but why is it the Jetpack from Amazon not through Verizon charge me over $230 for a cancellation fee for a Jetpack that was never purchased let alone put on a contract through Verizon and they’re telling me one of my bills was over $555 because of breaching my contract but what contract I didn’t buy the Jetpack through them I didn’t sign any contract with the actual Verizon I went to the store got a Sim card and it worked no signature was needed and why is it my newest jet pack I canceled with no problem and no fee but this specific one the longest that I’ve had it it’s going on almost 2 years I get charged and it was only for seasonal business. So I’m curious on where my contract is that I supposedly agreed upon when it was me just walking into a store and having a Sim card put in I am with you on this whole matter and it’s very messed up

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Re: Why was a Jetpack put on Contract without my knowledge
vzw_customer_support
Customer Support

StacyJachlewski,

 

I'm sorry to hear about your experience. In order to find out more about the contract on your jetpack, we will need to access your account. Please send us a Private Note.

-Mark

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