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ellipsis jetpack randomly shutting down
DONKIN29
Member

my ellipsis jetpack is randomly shutting down, had this since november nothing has changed it was working fine.

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Re: ellipsis jetpack randomly shutting down
John_Getzke
Leader
Leader

Check the logs on the Jetpack after signing into the admin page.  See if there are any more details as to what could be causing the Jetpack to power off and share them with us.

Hardware problems will have to be serviced by VZW under the remaining warranty.  Service problems might be fixable depending on what is happening.

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Re: ellipsis jetpack randomly shutting down
nomatter7326
Member

I own the device and have had others that did the same after many months of use. This jetpack is not used much, and now that i need it falls off of conection. Is there a software update...

 

Help Mark

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Re: ellipsis jetpack randomly shutting down
vzw_customer_support
Customer Support

Nomatter7326, we understand how important it is to have a reliable device and are sorry to hear of your troubles. Help has arrived! Have you received any warnings or error messages? Does the device lose power or does it go offline?

 

MelissaP_VZW

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Re: ellipsis jetpack randomly shutting down
nomatter7326
Member

M, I used .50 GB over the years (60GB a month) that I had it. I had VZN take it off my account...

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