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ellipsis jetpack recall
babsis
Newbie
‎04-18-2021 06:24 AM
 
2 people had this problem.
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Re: ellipsis jetpack recall
vzw_customer_support
Customer Service Rep
‎04-20-2021 06:35 AM

Good morning, babsis. Please visit this link (https://www.ellipsisjetpackrecall.expertinquiry.com/) for more information about the recall. You can also call 855-205-2627 for information on how to exchange and update the software for their device, and only that team can help you further. This number can be reached seven days a week from 8 AM to 10 PM ET. 

 

AntonioC_VZW

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Re: ellipsis jetpack recall
Jcallicutt54
Enthusiast - Level 2
‎05-01-2021 01:15 PM

Seems it was recalled this year.

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Re: ellipsis jetpack recall
SB0368
Newbie
‎05-02-2021 09:49 AM

I replied to the reply notice via the website a couple of weeks ago and waiting for my return box. Has anyone received their box yet and has anyone gotten the replacement which I guess is an Orbic Speed device. I also still have time left on the update level of the Ellipsis, when I get the Orbic will this recycle or will it just continue as the Ellipsis until gone?

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Re: ellipsis jetpack recall
SB0368
Newbie
‎05-02-2021 09:54 AM

It was recalled in April 2021. I got a software update on 4/14 so that it will not charge while powered on anymore which was a bummer since I like to leave it plugged in on the weekends to use while charging.

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Re: ellipsis jetpack recall
vzw_customer_support
Customer Service Rep
‎05-04-2021 09:55 AM

We want all your questions answered regarding this. A private message has been sent to assist you further.

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Re: ellipsis jetpack recall
Deanna11251
Newbie
‎05-26-2021 09:17 PM

I requested my return box on 4/17/21.  It is now 5/26 and still not a word or box from Verizon.  Did you ever receive your return box?

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Re: ellipsis jetpack recall
gjeanieg1
Enthusiast - Level 1
‎06-02-2021 02:14 PM

I have received my replacement orbic. Not too excited about using it though, as my iPhone says it has “weak  security”. Hope this gets addressed soon by Verizon!

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Re: ellipsis jetpack recall
gjeanieg1
Enthusiast - Level 1
‎06-02-2021 02:16 PM

I have received the return box, and the new orbic replacement jet pack. It has “weak security“ according to my iPhone, so until this gets fixed I’m not sure how much I’m going to use it. Not happy. 

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Re: ellipsis jetpack recall
fletc3her
Enthusiast - Level 2
‎07-12-2021 10:59 PM

I got an Orbic replacement but the SIM they shipped won't activate because my Ellipsis number was decommissioned. I have yet to find anyone who can help. They keep forwarding me back to the same automated system that doesn't work.

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