Re: ellipsis jetpack recall
vzw_customer_support
Customer Service Rep

We know how important it is to get your Jetpacks up and running again. We rely on internet and data too. Let's get to the bottom of this. Please send us a Private Note for assistance.

0 Likes
Re: ellipsis jetpack recall
angiesue0517
Newbie

Received the new replacement but trying to figure out how to return the jetpack as there was no return label to do so. according to the letter received with the new replacement it said ... "records indicate you have received a return kit and a new Orbic Speed device, but you have yet to return the recalled Jetpack device. Once the Orbic Speed device is activated on your account, the Ellipsis Jetpack will no longer have service. Please use the previously shipped kit to return the Ellipsis Jetpack free of charge at your earliest convenience." Well I wish I could do that, but can't because I never received the 'previously shipped return kit'. I guess I'll need to call the store or possibly visit one of the store locations to see what they can tell me. 

0 Likes