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Correct Answer!
jetpack 6620l
collister83
Member
‎09-06-2019 11:23 PM

why is my jetpack so slow and why is it shutting down by itself?

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Correct Answer!
Re: jetpack 6620l
vzw_customer_support
Customer Support
‎09-11-2019 01:17 PM

Hello collister83, we're concerned to learn that you're having issues with your Jetpack and we're here to help. How often is your Jetpack shutting down? When did the problem start? Please run three speed tests and share the results with us. 

 

To run a speed test please do the following: 1. Go to www.google.com 2. Type ‘speed test’ 3. Click the blue button that reads ‘Run speed test’. 

 

UbaldoJ_VZW

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