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mifi 6620L
clockmancd
Member

why does my mifi 6620L power down by itself?

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Re: mifi 6620L
7e18n1
Sr. Member

From the home page of the web style user interface;

Jetpack Settings > Jetpack > Preferences > Device Preferences:

Display off

Sleep

Shutdown

Is one of these causing it?

Re: mifi 6620L
vzw_customer_support
Customer Support

Clockmancd, I would be curious as well why my device was powering down by itself. Has this always been the case? When did it start? Have you tried the suggestion from 7e18n1?


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: mifi 6620L
vzw_customer_support
Customer Support

Claude, we want to make sure your device is working as it should. We will help you troubleshoot the powering down issue. Are you fully charging your Jetpack? Has there been any physical damage done to the device? Can you check your charging port to make sure that there is no lose parts?


RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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