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my jetpack aircard 791l won't charge

Jet pack aircard 791l won't charge

Re: my jetpack aircard 791l won't charge
Community Leader
Community Leader

This is a request for an AC791L.  Wait a minute, AC, Air Card...oh that's probably what AC stands for!  Was going to say we don't normally refer to Jetpacks as Air Cards but perhaps this is the exception.

Check your charging cable and power adapter.  Try a different one if you have access to one and confirm if the Jetpack or the charger/cable is the problem.

If the Jetpack cannot charge from any charging devices then the Jetpacks USB port likely became damaged and would need to be replaced.  The only way to do that is through a warranty replacement with Verizon.  If your Jetpack is out of warranty with VZW then you will have to either pursue an upgrade or purchase another replacement device.

Re: my jetpack aircard 791l won't charge
Customer Support

TYRCAR5, making sure your Jet pack is charging as it should is a priority. Allow us to further investigate. Can you please clarify when this concern started? Also are you using the original charger that came with the device?




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