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KIN One m won't receive mms messages

My KIN ONEm won't receive mms messages, I've had the problem once or twice before and every time it's happened it shows this error message "someone sent you a message but it can't be retrieved right now" with the error code "3-4003" it's fixed itself in recent times, but this time it's been going on for a few hours and it won't get fixed, what should I do?