KIN2 No videos will play on browser

[RickyC123]

I can't get any videos on youtube or facebook to play....it says the phone can't play video, but it has before! anyone know how to fix this??

[tweak42]

Try pulling the battery and restarting your phone.

[shawnmos]

I am having the exact same problem. I tried pulling the battery but youtube videos still don't work. Being able to play youtube videos over wifi was one of the reasons I bought this phone.

[EB1]

I have provided some information below that may help.

Step 1 - Clear the browsers temporary files, cookies, and history. I have included the step below:

-From the home screen select settings

-Select browser

-Under browser settings select the following

-Delete temporary files

-Delete cookies

-Delete history

Step 2 – Set Allow Cookies to ON.

Step 3 – Set Javascript to ON.

Step 4 – Power cycle the device.

Step 5 – Retest the browser.

I hope this helps.

[silentwolfrt]

this is a common proble with the software on the phone. my opinion is that its a glitch in the broswer or the 'player' that videos play in. This is a major problem and usually corrects its self by either turning off the phone, play one video and turn off the phone again. How could they release a phone with such broken software? thats beyond me, but turning off the phone and turning it back on seems to be a temporary fix (but sometimes it still doesnt help)