This phone needs a software update immediately. This is phone is terrible. It turns itself off all the time and the volume does not lock. The phone cases for these break to easily so I went Just bought a protective cover for the screen. Anytime anything touches the volume button it changes. And before a Verizon rep can say anything locking the screen doesn't help! You can't use any of the music on your phone as a ringtone. I understand you can email yourself through a text and add it but it would be easier the other way. It'd be nice if it had a on-screen keyboard but I don't know if that is software or firmware. And there are other little quirks about this phone. I don't want to have to buy a smart phone for a good phone. MAybe Verizon should get it off it's butt and serve those of us who don't buy a data plan or have a smartphone!