Alright, so I got my Kin Twom a couple months ago, and about the 3rd month after having it, it shut itself off, and, upon turning it on, it went to the Verizon Wireless startup screen for about 5 minutes, then moved on to the Kin Twom screen for another 5 minutes, then went to a completely black screen except for the backlight. I couldn't turn it on or off and had to take the battery out to shut it down. A few times I put the battery in and it would startup completely, but the touch screen didn't work. I assumed it might've been overheated so I left it inside and left it alone for several days, and, lo and behold, I turned it on and it started working normally again. It worked fine for about another month, but a few days ago it started to do the same thing. I went to a Verizon store and asked for a replacement and they told me the manufacturer most likely not replace it because of a tiny crack on the screen.
Has anyone else had this same problem? If so, how can I fix it?
Thanks for your help!
Hi lightsonthesky! We can certainly can complete troubleshooting. However, if the phone has a cracked screen it may be determined that the problems were caused by the physical damage. Do you have insurance? If so, the physical damage would be covered. If not, send me a Private Message and include a contact number and the best times to call you.
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