This is just ridiculous. I've had this phone for 3 weeks and I've missed at LEAST 50% of my calls because the volume gets turned down whether its in my pocket or in its pouch.
Right now I have to do like a teenager and carry it in my hand everywhere I go. Probably not a good idea since it's raining.
FIX IT! PLEASE!
Um...I don't think locking the screen will help. When the screen is locked, the volume buttons still work. When I ordered my Kin Twom, I also ordered the Body Glove cover that was offered for $2.97. It's a two piece cover with a belt clip. It also has a plain back plug if you don't want to use the clip.
One of the side benefits is that it gives the device a bit of a raised edge that makes it less likely to inadvertantly touch the edge of the screen. It also makes it a little harder (although certainly not impossible) to press the volume controls accidentally.
I figured, for three bucks, if it was no good I could just toss it. But it's pretty nice.