Question about call volume and level

[RescueEMT911]

Hello,  I have had the Kin Twom for a few days now, and I must say that I really like the phone.  For a feature phone it has some really nice functions! I was wondering if anyone could please help me and let me know what call sound level you can have your phone on before you start to hear distortion from the earpiece.  I have found that anything over (12) on the call level will start to distort, or voices will "crack".. I have OCD so little things like that make me worry, and I just want to make sure I do not have a defective phone before my 14 days are up.. When my phone is at 12 I can hear the phone ok, it just seems like the phone allows for the volume to go alot higher, 20 I believe.. Any help with this would be so appreciated, thanks so much!

RescueEMT911

[fisharefriends]

To be honest, i never have to go that high on the volume anyways. So, i don't know if it distorts above my normal volume level. I just checked, and my phone was currently set at 14, which i'm pretty sure was from a loud surrounding. Normally, i go quieter than that, not louder. But usually when you need it to be louder, the slight distortion of the sound is a quality you're willing to take. I would much rather have them let you have the option of going louder, than having them cap the phone volume at where it stops distorting; it shows they actually trust the user to judge it for themselves.