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Resetting Kin2m
ksses82
Newbie
‎04-20-2011 12:30 PM

Is there anyway to reset my KIN2m? I just got it last month. It has suffered no damage and two days ago people stopped being able to hear me when they called or I called out, and last night the screen went black. I didn't know if there was somekind of a hard-drive reset like there is for computers? Please help I have no way of getting ahold of anyone...

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Re: Resetting Kin2m
BLrich
Newbie
‎04-20-2011 01:57 PM

If you can not get the screen to work, I do not think you can reset the phone.  I would contact Verizon directly and have them send you a replacement phone. Or, If your local Verizon store has it in stock, maybe they could switch it out for you.

 

 

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Re: Resetting Kin2m
vanessas_vzw
Verizon Employee
‎04-22-2011 04:30 PM

Hi.  Have you tried removing the battery and powering back on? That is the best option.  If it does not turn on, please send me a Private Message with your 10-digit mobile number, and I will be happy to help you. 

 

Thank you,

VanessaC_vzwsupport

 

Follow us on Twitter www.twitter.com/vzwsupport

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