Is there anyway to reset my KIN2m? I just got it last month. It has suffered no damage and two days ago people stopped being able to hear me when they called or I called out, and last night the screen went black. I didn't know if there was somekind of a hard-drive reset like there is for computers? Please help I have no way of getting ahold of anyone...
If you can not get the screen to work, I do not think you can reset the phone. I would contact Verizon directly and have them send you a replacement phone. Or, If your local Verizon store has it in stock, maybe they could switch it out for you.
Hi. Have you tried removing the battery and powering back on? That is the best option. If it does not turn on, please send me a Private Message with your 10-digit mobile number, and I will be happy to help you.
Thank you,
VanessaC_vzwsupport
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