Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Setting up new Kin screen FROZEN!! help

I just got my new kin onem in the mail today. I was very excited plugged it in to charge and started to follow instructions for set up. Only when I went to the screen to select an option the touch screen is frozen! The screen currently says: HELLO! iHOLA! ENGLISH (UNITED STATES ESPANOL (ESTADOS UNIDOS)


I tried taking the battery out and putting it back in but the touch screen does not respond. This is a touch screen phone isn't it? Can anyone help me?

Re: Setting up new Kin screen FROZEN!! help
Verizon Employee

Hello Smoche! Wow, what a peculiar thing for your new Kin One to do! If you're still experiencing this issue, please let me know. You can post here or you can send me a personal message. I'll be happy to help!