Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Shipping, Kin Twom Phone....
xocathyyjbxo
Newbie

i ordered a KIN TWOm last thursday at about 4: 45pm and i had the overnight shipping thing but i still haven't gotten my phone yet. it's been a whole week and i still haven't gotten my email. is anyone else having this problem??

0 Likes
Re: Shipping, Kin Twom Phone....
Limestone
Newbie

I'd call up. Even being in Hawaii I received mine very quickly.

0 Likes
Re: Shipping, Kin Twom Phone....
SydneyK
Super User
Super User

Yes, call about this. I've never not gotten a device the next day (or in two days when ordering over the phone). Let us know what you find out.

0 Likes
Re: Shipping, Kin Twom Phone....
nickjcl101
Newbie

i did call and they said it's taking a long time because of snow...but still it's been over a week!

also when i called, the lady told me i could go and buy a kin twom then when i finally get the kin in the mail i could return it. i was wondering would i be charged with the restocking fee if i didn't open/activate the new phone?

0 Likes
Re: Shipping, Kin Twom Phone....
fisharefriends
Contributor

I wouldn't trust them. They will probably say no, but there is a high chance that they will charge you regardless. It is true that a huge storm blew across the midwest/northeast, so it could be stuck in snow. As long as it is on their records (did the verizon rep actually check, or did they just simply speculate?), then you should bet it, but it is true a week is a long time.

0 Likes
Re: Shipping, Kin Twom Phone....
xocathyyjbxo
Newbie

the verizon person told me that they already shipped the phone and i can't cancel it because the phone is with fedex. When i checked my status on fedex it says "initiated" The person told me t just means that the phone is with verizon but they can't do anything because of all the snow but there are so many cars on the roads and kids are going to school so i don't see the problem why they can't send the phone

0 Likes
Re: Shipping, Kin Twom Phone....
Limestone
Newbie

I think the restocking fee is only if the phone is opened/turned on/activated. I did return a Kin1 and it was pretty easy to do--the return label was in the bottom and I used the same box. That being said it is obvious that Verizon wants to discourage customers in changing their minds about returning phones.

0 Likes
Re: Shipping, Kin Twom Phone....
xocathyyjbxo
Newbie

just wondering here...how did you get your money back? the lady tried explaining but i'm still confused

0 Likes