i ordered a KIN TWOm last thursday at about 4: 45pm and i had the overnight shipping thing but i still haven't gotten my phone yet. it's been a whole week and i still haven't gotten my email. is anyone else having this problem??
i did call and they said it's taking a long time because of snow...but still it's been over a week!
also when i called, the lady told me i could go and buy a kin twom then when i finally get the kin in the mail i could return it. i was wondering would i be charged with the restocking fee if i didn't open/activate the new phone?
I wouldn't trust them. They will probably say no, but there is a high chance that they will charge you regardless. It is true that a huge storm blew across the midwest/northeast, so it could be stuck in snow. As long as it is on their records (did the verizon rep actually check, or did they just simply speculate?), then you should bet it, but it is true a week is a long time.
the verizon person told me that they already shipped the phone and i can't cancel it because the phone is with fedex. When i checked my status on fedex it says "initiated" The person told me t just means that the phone is with verizon but they can't do anything because of all the snow but there are so many cars on the roads and kids are going to school so i don't see the problem why they can't send the phone
I think the restocking fee is only if the phone is opened/turned on/activated. I did return a Kin1 and it was pretty easy to do--the return label was in the bottom and I used the same box. That being said it is obvious that Verizon wants to discourage customers in changing their minds about returning phones.