Two-Part Text Message Issue

[jmg263]

When I receive a text message in 2 parts from a smartphone, part 2 of the message comes in not with  what the person typed but only shows 2 symbols in place of the actual words - usually a square and a @ sign.   So I am losing part 2 of all long text messages sent to me...  Please help!!!!

[#2 · Accepted solution]

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jmg263 wrote:

When I receive a text message in 2 parts from a smartphone, part 2 of the message comes in not with  what the person typed but only shows 2 symbols in place of the actual words - usually a square and a @ sign.   So I am losing part 2 of all long text messages sent to me...  Please help!!!!

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Good morning!

I know the frustration of not receiving a whole text message. Typically when you get that empty square it indicates that there are special characters in the message. Is it possible to obtain a screenshot of the senders second message? When the message gets broken up into segments, there is still a maximum of 1120 characters supported.

Please advise more info so I and the community can be of more assistance

Thank you!