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White
joshualoy
Member

When I press the button on the top of the phone to unlock it, the screen flashes white for a split second before it goes to the normal screen.  Does anyone else have this with their phone?

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Re: White
DaisyP_VZW
Verizon Employee

Hello joshualoy,

Thanks for posting! This is not a commonly reported issue with your device. Which specific KIN do you have? If you haven’t already I recommend removing the battery for about 30 seconds, reinserting and then retesting. Please post if your issue persists so we can further assist. Have a great day.

DaisyP_VZW

Follow us on Twitter @VZWSupport

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Re: White
joshualoy
Member

I have a Kin Twom.  I performed these steps, and it did not solve the problem at all.

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