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problem on watching youtube videos
pinay_027
Newbie
‎06-23-2011 08:59 PM

Has anyone had problems watching youtube videos on Kin Two?  The youtube video plays but I can't hear the sounds even when I connect the headset.

Please help...

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Re: problem on watching youtube videos
pinay_027
Newbie
‎07-08-2011 05:02 PM

I don't get any error message.  The video plays perfectly but there's no audio.

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Re: problem on watching youtube videos
chardonay1234
Enthusiast - Level 1
‎09-01-2012 10:08 AM

I was wondering if you ever found an answer to this.

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Re: problem on watching youtube videos
vzw_customer_support
Customer Service Rep
‎09-17-2012 04:45 PM

Hi chardonay1234. Watching a video is only half the fun. There's actually a few factors that can come into play with this type of trouble. If you're able to hear the audio from other sources (ringtones, phone calls, etc) then we know it's not hardware related and your device is working properly. The Kin devices don't support Flash or any other plugins, and many videos may require that extra support to play both audio and video. The You Tube mobile site, www.m.youtube.com, will be where you'll have the most success for videos, but it's fully dependant on the site. Most You Tube videos will play through the Zune player interface.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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