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screen light out
daccdlc
Member

When I slide my KIN TWOm open it lights up halfway then goes back out when fully open.   Has anyone else experienced this issue? And is there a solution

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Re: screen light out
AntonioC_VZW
Verizon Employee

Hi daccdlc,

I have checked my resources and this is not a known issue with the Kin TwoM. Has your phone been dropped, wet or exposed to high moisture levels?

Do a Factory Reset as this may resolve the issue. You may qualify for a Certified Like New Replacement if no water/physical damage to the phone and within one year warranty.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/vzwsupport

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Re: screen light out
EvrythngIsNthng

I had a very similar problem for a while.  I believe it is caused by a faulty connection with the ribbon cable (the cable connecting the screen to the phone internals).  After a few days my backlight had completely stopped functioning... and now I'm on my third Kin TwoM in a couple months...

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Re: screen light out
jefffreak2424
Member

im having this problem too how do i get it replaced?

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Re: screen light out
Not applicable

Hello jefffreak2424,

Sorry to hear that the phone is having issues! If you have tried the above troubleshooting steps already, you can contact us at 800-922-0204 or send me a Direct Message with your mobile number and name. You just hover over my avatar and choose to send a message.

Thank you!

Katie H

VZW Support

Follow us on Twitter @VZWSupport

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