Solution for sending and receiving picture messages on your iPhone or Android
 

If you are experiencing issues sending and receiving picture messages on your iPhone and Android, please try the steps below:

  • Log in to your Verizon account
  • Scroll down to Devices, and click the applicable mobile number
  • Scroll down to Settings & Preferences
  • Select "Block specific services"
  • Select the applicable mobile number
  • Click the plus sign (+) next to "Block services"
  • Click the plus sign (+) next to "Messaging" Toggle radio button next to "Block Picture and Video Messaging" ON
  • The radio button will turn green (On)
  • Wait for green banner to appear stating "We have successfully saved settings for Block Picture and Video Messaging"
  • Toggle radio button next to "Block Picture and Video Messaging" OFF
  • The radio button will turn white (Off)
  • Wait for green banner to appear stating "We have successfully saved settings for Block Picture and Video Messaging"
  • Select sign out at the top right of the screen
  • A device restart is recommended for changes to take effect
If you continue to have problems with sending/receiving picture messages after the above steps, please try to troubleshoot using our guide.  Look up your device, click “Troubleshoot” and select “Can’t send or receive picture, video or group messages” for more troubleshooting steps.