Sherita -
I've done everything the troubleshooting suggests. I've done that process with every phone. It's a hassle but I've done it with this one as well.
I believe the main problem is with the refurbished phones. I was just unlucky with the new one that had the dead spot in the screen. I assume that almost all the new ones are good. The only apps I install are some games. I like Real Racing 3. Some guitar apps. Amazon apps. That's pretty much it. I don't use it too much except for plugging into an amp for guitar students to play along with music from either youtube or my library.
I just had the phone in the store today and they could even see that the condition of it is flawless. Looks new. Not a single scratch on the screen or a nick on the edges. I do not abuse my stuff at all. As for people that chime in saying they've had there's for - insert time frame here - and haven't had any problems.... Great! I wish I could say the same.
Anyway, I was told by a Jo, in a customer service chat that I could go into a store and there would be a note on my account regarding exchanging my phone for a new one of a different brand. Obviously it would also need to be a similar price, but a new one, not a refurbished.
Well, the manager shot that down and offered me a 16gb Droid Maxx. I already knew of that option. 16gb's is not a comparable phone. Mine is 32gb's and that's almost not enough. So I asked if they could do the 32gb and he said no. I asked if I could just get the HTC One since it is the same price as my LG G2, he said, "let me check the price." Then, he came back and said, "Yeah, we can do that for you." I said, "Excellent, let's do it!" He said, "But it'll cost you $499!! I thought that was very rude. I didn't get upset at all and just left the store. I actually felt bad for the gal that was helping me since she was very nice and I had taken up a lot of her time where she could've been selling someone a phone that would give her commision. Instead she got to witness her manager be condescending towards me.
I equate this to getting a new car and having problems. When you bring it in, instead of fixing it they give you a used car. After so many used cars, your warranty runs out and you're stuck. I feel like I'll just be stuck with a broken phone soon since my warranty is up in a month.
It would be nice (I know, unlikely) to have someone just tell me to pick out a comparably priced phone and do an exchange. Can you do that for me?
Anyway, thanks for your desire to make things right. To those that have had zero problems with their G2's.... I'm happy for you. It's an excellent phone. Too bad I've had a run of bad luck that has made me lost interest in owing anymore LG products.
