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Audio Stops for No Reason
JJCook
Member

Since the upgrade to 4.4.2, audio applications (streaming, podcasts, music on the device) Will pause or in some cases, the app will close for no apparent reason. In most cases, I'm not even touching my G2 never mind running another application.

Does anyone have an idea of why this might be happening? A fix would be GREAT!

Help!

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Re: Audio Stops for No Reason
vzw_customer_support
Customer Support

Let's look further into this JJCook! Does this happen while you are in a specific application? If so, I suggest clearing the application cache by following here  http://vz.to/1nlU2Gh If unsuccessful I suggest backing the device up and completing a factory reset here http://vz.to/1n0OilL Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Audio Stops for No Reason
JJCook
Member

The audio problem happens with multiple apps as well as music stored on the device. I did a factory reset after the 4.4.2 upgrade. I'll try the other option you mention before the reset option once again.

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Re: Audio Stops for No Reason
vzw_customer_support
Customer Support

Hello JJCook,

I wanted to touch base with you to see if the audio issue has been resolved. After all, your wireless happiness is a top priority to us. What was the results of your testing after clearing the app cache? Can I assume that there isn't any liquid or physical damage on the device? If you can keep us posted then that would be great.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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