Bad Phone - Bad Decision Verizon
Enthusiast - Level 2

First, I can’t complain about customer service – Verizon is at the top of the game when it comes to how their associates treat their customers.  I’d hate to be the guy or gal on the other end of the line.  However, I don’t feel it’s unreasonable to complain about one of the products they carry.  I was rushed and made a very bad decision in my choice of a replacement Android phone. I had a LG phone in the past and it was one of the longest lasting and most dependable phones I have owned.  I can’t say that about the Revolution – I wish I had taken my time and had read some of the posts on the Verizon Wireless website, on the LG site and elsewhere concerning this model of phone. It has been a problem for me, and apparently many others, since day one (only about a month ago for me), and the pre-owned refurbished replacement phone I got about a week ago has continued to demonstrate the same problems. Most commonly it just shuts down on its own and sometimes restarts, it closes apps when it feels like it, it stops functioning in the middle of calls, or when using preinstalled apps like the camera, not to mention the battery that is sucked dry in just a matter of hours. I can genuinely say the phone is worthless. Like many other customers I started my foray into the Android market with the original Motorola Droid.  While at times, especially toward the end of its useful life, it gave me problems, I must say I miss that phone.  It would be far better to have it back, rather than to have to deal with the irritation caused by the LG Revolution, not to mention having to call and complain to the nice customer service people at Verizon.  Verizon, you made a mistake with this phone.  The product is poor quality and is not reflective of the excellent coverage and customer service you offer.  I’m extremely disappointed, and irritated that I’m locked in a contract with a useless piece of equipment.  It’s worth considering paying your $300 penalty and moving to the other side.  The LG Revolution is junk and you and your supplier should do something about it.  The extra $400 I’m probably going to have to spend to exit your program and buy a new reliable smartphone is well worth it if I can do away with the frustration.  Please help your customers and be responsive by replacing their non-functional LG Revolution phones with a different device that will meet their needs.  Send the junk back to LG and send them packing.

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