If there are any VW reps on here, see if you can find anything on this; my brother said he thought he saw something circling the internal documentation at Verizon Wireless but he can no longer find it.
After getting the recent updates to enable VoLTE and turning that feature on....I'm having constant bluetooth headset issues with phone calls. It is only occurring with phone calls; listening to audio/video on the phone thru the bluetooth headset is just fine. But when in a call, the phone is acting as if the headset isn't connected, but it is connected under the settings. It then won't send the call audio to the headset. Most of the time I don't know it is happening, because I'll answer the call and won't hear anybody respond from my headset and think no one is there. Only until I get a call back from the caller do I realize this problem.
We understand the importance of having bluetooth for safety, porkbutt. Have you tried turning the VoLTE off on the device and then testing the bluetooth? If not, please try. Also please remove the bluetooth connection and readd.
RobinD_VZW
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I turned the VoLTE off shortly after posting this original message. Since doing so, I have not had the issue reoccur once. So there's a problem with the VoLTE I would presume then, or specific to the phone model.
My G2 Bluetooth is plagued with frequent "Unfortunately Bluetooth has stopped," especially when I try to pair to my new car. Very frustrating.
Thank you for messaging in, fifteenkey. Sorry to hear of the issues you are experiencing between your new car and your G2's bluetooth connection. Were you able to try the steps that Robin_D provided? Did this help at all?
NicandroN_VZW
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VoLTE was not on and I was having the problems. Last night I turned VoLTE on and tried pairing this morning... No go. Anytime my KG G2 searches for a bluetooth signal and finds one, it shuts down, and I get the message, "Unfortunately Bluetooth has stopped." I've tried to pair to my iPad 2 and get the same result.
Thank you for this additional detail, fifteenkey. When you mention trying to pair your tablet, are you referring to pairing it to your car, or attempting to pair with your phone?
NicandroN_VZW
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After failing to pair my LG G2 with my car, I attempted to pair the phone with my iPad2. As soon as the phone detects Bluetooth while searching, it gives me the "Unfortunately Bluetooth has stopped."
Thanks for clearing that up fifteenkey. Have you tried pairing the device to a headset. Are other devices able to pair to the car? What make and model vehicle? Try powering down then remove and reinsert the Sim card and retest.
JoeL_VZW
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A hard reset fixed my problem. Make sure to do a full backup first! (I used Verizon cloud for stuff not automatically backed up by Google).
Also, I've had to do a hard reset each of the last 2 times my LG G2 has been updated by Verizon to rid it of problems. Why?
This may answer my own questions. I received the VoLTE update in September. I noticed I had 2 failed updates on Nov 24th. I am on VS98026A. When did everybody get their update? I ask in hopes that I can explain why my phone attempted to download an update OTA 2 times and failed. IDK why it would have been resent to me 2 times after already being updated. I have dropped calls all over the place, and VZW tech disabled my HD Voice. I hadn't had many problems with it until now, though I have always had signal issues with this G2. It has been replaced 3 times and 3 SIMs as well. I always have to exchange my phone under warranty after each update. FDRs do no good as the recovery partitions are usually corrupt.
Snn5 We're sorry to hear you're having so many problems with your Lg G2. What has been listed as a work around if powering the phone off and on. This is not a hardware issue, this is why the replacements have not worked. Has a network ticket been filed for your specific issue?
SheritaH_VZW
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@VZWSupport
There is no work around. I just don't use this phone for phone calls. Techs said that if the Samsung network extender doesn't work, 3 replacement phones and 3 SIM cards don't work then its this model phone. But Verizon won't do much to rectify the issue. So....I pay my monthly bill under contract. So...my end is upheld. What are you doing to uphold your end? Every network ticket comes back as no issue with network. All 4 other phones worked over 4 years. This is the only problem phone. Must be this model.
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