Can't delete a text message

[pllucas58]

I'm having problem deleting a text that was part of a chain that I had deleted.  Every time I receive or write a text, this old one shows up.  Employees at my local store think I need to re-image my phone.  Anyone else have this happen?

[vzw_customer_support]

Never fear, help is here pllucas58! This is a common issue that occurs. We do recommend completing a full reset on the device. Also are you using the embedded messaging application or a third party application? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

[pllucas58]

I'm using the embedded messaging application but the text I can't get rid of is from an IPhone

[vzw_customer_support]

Thanks for clarifying pllucas58! Were you able to complete the full restore on the device?

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

[pllucas58]

I haven't tried it yet...too afraid i'll lose contacts, photos

[vzw_customer_support]

pllucas58,

We can understand the worry of losing items. Make sure that you back everything up. You should be good to go. If you have any problems here are the steps you will need http://vz.to/1fD1w2F Please keep us posted.

RobinD_VZW
VZW Support

Follow us on twitter @VZWSupport

[TBB_Marion]

Try to do a master reset that always helps