Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Can't open a text message with ringtone in it.
cheryl_thoms
Member

Recently purchased an LG Revolution, then went to Verizon online and bought a ringtone.

Got the text message with an icon with a green lock in it and it does not open when tapped. 

I looked for media Center - not on the phone, and can't find it to download. 

Does anyone know how I unlock this message and save this ringtone?  Or how to get a refund if this does not work.

I would greatly appreciate any help!

Thanks!

0 Likes
1 Solution

Correct Answers
Re: Can't open a text message with ringtone in it.
Ann154
MVP MVP
MVP

Try long pressing either the attachment or the white space around the attachment to get the options menu to save the attachment to your download folder on your phone's memory or SD card.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Re: Can't open a text message with ringtone in it.
Ann154
MVP MVP
MVP

Try long pressing either the attachment or the white space around the attachment to get the options menu to save the attachment to your download folder on your phone's memory or SD card.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Can't open a text message with ringtone in it.
TamaraH_VZW
Verizon Employee

Hello cheryl_thoms! What Ann154 suggested should work for you.

Please let us know whether or not it worked on your Revolution.

Thanks!

Tamara H.

Follow us on Twitter @VZWSupport

0 Likes
Re: Can't open a text message with ringtone in it.
cheryl_thoms
Member

Thanks....Ann154's suggestion worked!   Smiley Happy

0 Likes