Contact Backup Assistant Error
MattyWat
Newbie

About 2 or 3 days ago, I started getting an error when Backup Assistant tries to sync. It gives no specifics, just says "Communication Error". If I look at the last backup status, it gives the last date and time that I or the phone tried to do so and it says that it failed. I have been reading that the only way to get around this is a factory reset. I am hoping for some other alternatives, as I don't want to have to re-download & install all my apps & etc again... (In the cloud app, it gives the last backup date of 12/18.)

This is very discouraging for a new Verizon customer...

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vzw_customer_support
Customer Service Rep

Ensuring your contacts are backed up is very important MattyWat! Let's get to the bottom of your application concerns.F First I would recommend resetting your network by removing/reinserting the SIM card. To learn how to remove/reinsert SIM card click,  http://vz.to/1bofzUi then test device. Should you still need assistance please feel free to reach out to us.


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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3 Replies
vzw_customer_support
Customer Service Rep

Ensuring your contacts are backed up is very important MattyWat! Let's get to the bottom of your application concerns.F First I would recommend resetting your network by removing/reinserting the SIM card. To learn how to remove/reinsert SIM card click,  http://vz.to/1bofzUi then test device. Should you still need assistance please feel free to reach out to us.


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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MattyWat
Newbie

This worked. Thanks!

On Tue, Dec 24, 2013 at 8:18 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

I'm glad we were able to get this resolved and working again for you! We are always here if you need us http://bit.ly/yN1P80 .

RuthW_VZW
Follow us on twitter @VZWSupport

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