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Custom notification tones

JGKC9AYC
Newbie
‎02-16-2014 09:10 AM

I have no problem with custom ringtones, however, some of the custom tones I made for notifications are not working...they all have the same tone as "Life's Good". 

Am I doing something wrong or will it (or VZW) not let me use custom notification tones?
Thanks.

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Ann154
Community Leader
Community Leader
‎02-16-2014 10:36 AM

Are the custom notifications tones saved in the phone's internal memory space under the notifications folder?  If not, that is likely your problem.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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JGKC9AYC
Newbie
In response to Ann154
‎02-16-2014 11:32 AM

Yes, they are.

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vzw_customer_support
Customer Service Rep
‎02-18-2014 09:43 AM

JGKC9AYC,

Let's get these tones up and running again! Were these tones purchased through Verizon Wireless or downloaded through a third party application?


EfrainM_VZW
Follow us on Twitter @VZWSupport

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JGKC9AYC
Newbie
In response to vzw_customer_support
‎02-18-2014 10:20 AM

I got it figured out.

These particular tones need to be in .OGG format instead of .MP3 or .M4R.

Thanks anyway.

On Tue, Feb 18, 2014 at 11:44 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep
In response to JGKC9AYC
‎02-20-2014 10:24 AM

I'm very relieved to see that you've gotten it sorted out, JGKC9AYC. Thanks for letting us know that. We'll be here if you need help again. Take care!


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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