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Earbuds only
Hootie66
Newbie
‎02-14-2014 05:43 PM

My phone will only work with earbuds in? When I take them out the icon still shows they are plugged in....I've tried rebooting and searching through the settings with no luck.

Help???

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Re: Earbuds only
vzw_customer_support
Customer Service Rep
‎02-16-2014 06:33 PM

Hi Hootie66,

I'm sorry to hear about what's going on with your device! We definitely want to see this fixed for you. Have you tried any other headphones? Is there anything inside the headphone jack at all? Any other damage to the device at all?

Definitely try putting the device in to safe mode to see if this changes your experience at all. Here's how: http://vz.to/1bbqmYu

Keep us posted on the details!
RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Earbuds only
Hootie66
Newbie
‎02-16-2014 07:12 PM

I tried different headphones and safe mode, but it did not work. At this time it does not appear that there is other damage.

Other suggestions???

Sent from my iPad

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Re: Earbuds only
vzw_customer_support
Customer Service Rep
‎02-18-2014 07:29 PM

Thank you for trying that Hootie66! Have you tried a hard reset? If not, here is how: http://support.verizonwireless.com/support/devices/knowledge_base.html/87344/

Please be sure that pictures are saved on SD card and contacts can be saved with the Backup Assistant or google.com/contacts .

Let us know how it goes.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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