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Facebook app not working after software update
ericj1985
Enthusiast

I downloaded the newest software update for my LG Revolution last night. After updating, I can no longer connect to the Facebook app on wifi.  It does work in 4G mode, but not when I'm connected to my home network.  The other apps and browser connecting fine. Very weird! Never had this problem until update. Did anyone else notice this? How do I fix??

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Re: Facebook app not working after software update
terri_m
Enthusiast

I have this problem, although I haven't tried using the 4G to connect. I cannot get to facebook through the Facebook for Android app, the Facebook for LG app, or via the browser. I don't even know where to ask for help. Is this a Verizon issue? I would like to get it fixed before I leave for vacation!

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Re: Facebook app not working after software update
terri_m
Enthusiast

Just checked it with the 4G connection, and, yes, that works. So it's just the wifi connection. And only this app that I'm having trouble with. Everything else seems fine. I'm at a loss as to where to go from here. I have uninstalled and reinstalled both FB apps, and done a hard reset. To no avail.

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Re: Facebook app not working after software update
omglookapuppy
Newbie

Facebook apps have always been glitchy. i can't use my fb app on my android at&t phone. My W7 for work is with verizon and works fine.

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Re: Facebook app not working after software update
commonsense101
Specialist

few friends that have the razr and rezound are having same issues

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Re: Facebook app not working after software update
terri_m
Enthusiast

I guess in a way that's comforting - it means there' s nothing I can do about it. Although it would be nice to know if anyone is working on getting it fixed!

Re: Facebook app not working after software update
ericj1985
Enthusiast

Did you always have the same problem or is it new? I always used to be able to get Facebook to work on wifi with no issues for months. I downloaded the new software update for Revolution, and all of a sudden it seems like they blocked the Facebook app somehow unless you're on 4G. It really sux because I can't get into my Zynga games either that are tied to FB! Smiley Sad Wish someone at Verizon could be aware of this and fix the problem.

Also, interestingly, when I try to log into the Facebook site with the browser I am directed to an error page. The browser works fine for every other site though. Really seems like there was some kind of block instated that will no longer let you use Facebook on a wifi connection. 

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Re: Facebook app not working after software update
terri_m
Enthusiast

It worked fine up until the update earlier this week. I can't get to Facebook on my Revolution through the app or through the browser. Sounds like exactly the same issue.

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Re: Facebook app not working after software update
vzw_customer_support
Customer Support

Hello Terri_m,
I understand the desire to access Facebook.  Is wifi connected on your device?  Please attempt with wifi on and off and advise your results.  If toggling the setting does not assist I suggest completing a factory reset by following the visuals here http://bit.ly/JNSkaF .  Please backup the device prior.  If you need any additional assistance feel free to reach back out.  Thank you.

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

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Re: Facebook app not working after software update
SBurns
Enthusiast

The FB app does not work on WiFi but does work when WiFi is turned off...a factory reset does not fix the problem.

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