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Frustrated
o_O1
Member

Hey guys. I need to see if anyone can give me any answers. I keep getting disconnected from Tech Support (5 times. From a landline phone.) and I would rather not tear into an innocent tech support agent in my frustration. Okay here's the issue. I have a white LG G2. My 2nd G2. I had to exchange the first one bc the device would just randomly reboot itself for no reason whatsoever. This one has all of a sudden started losing signal (with a full five bars) and the device locks up after I lose signal. Clearly that's an issue. I have done 4 factory resets that didn't help anything at all. I have a friend and my fiance that both have the black G2 and have had ZERO problems with their device. Seeing as how I have had 2 white G2s now I am thinking for whatever reason they are defective. Maybe Verizon got a bad batch. Idk. I have the TEP and the phone is over the 14 day exchange in store policy. When (or if at this point) I get someone from Tech support and once they go through their steps before deciding my device is defective will they swap out this defective white one for a black one if asked? I would rather not roll the dice on another white one if at all possible. I am paying over $160 a month. I just want a device that works. I actually really like the G2. I just haven't had luck with the white model. Maybe I'm cursed. Idk. Can someone shed some light on this for me?

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Re: Frustrated
Not applicable

You have a couple of options.

You can go into a Verizon wireless corporate store and let them get ahold of customer service and then they will send you a second hand phone (refurbished) which may or may not fix your situation. Do not give your device to the stiore for them to send back. Verizon will send a return label with the replacement. Hey you may get lucky. Also before sending back, take a scan of yiour labe and bring to the post office and go to the window and have them scan the package as in their system. also have them give you a receipt. This is to safe guard you for being told they never received it back.

You can contact LG USA http://www.lgusa.com and call the tech support number and have them first troubleshoot the issue, and then you can send to them or take to a local service center. This way you get your original device back. If they cannot fix it then you will get another one. You may change the color then.

Good Luck

Re: Frustrated
o_O1
Member

Thanks for the response. It turns out my Verizon store is awesome and they just swapped it right away. Smiley Happy

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Re: Frustrated
Not applicable

You know I am really starting to see that service is improving in the stores.

Now they have to work on telephone support!

Glad it worked out

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