Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
HOW CAN I FIX MY KNOCK ON GESTURE
KSBRAN
Member


My phone stopped knocking on, it still knocks off, but not on.  Any ideas?

0 Likes
1 Solution

Correct Answers
Re: HOW CAN I FIX MY KNOCK ON GESTURE
vzw_customer_support
Customer Support

Hello Snooksa'a, your efforts are appreciated! A working phone is super important. The next step is to test the touchscreen and app functions in safe mode: http://vz.to/1n1hKWA If issue persists, you will want to make sure contacts & pics are backed up and run a hard reset: http://vz.to/1qfVNVb We can review warranty and replacement options if hard reset does not correct the functions.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

View solution in original post

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
vzw_customer_support
Customer Support

KSBRAN,

Hmm that's odd, let's ensure your phone is working as it should be so you can enjoy it. Have you tried as soft reset and then retested? Did this start happening after installing a application? Try putting your phone in safe mode and retesting. Here's how to put in safe mode: http://vz.to/1ngnY7f

KarenC_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
Snooksa_a
Member

My "knock on" stopped working too. Only after the Kit Kat update. I've tried testing in safe mode....nothing. I tried powering off & restarting.....nothing. I even backed up all my stuff and did the factory data reset......still not working. I'm very annoyed with this!!! Do I need a new phone now??

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
vzw_customer_support
Customer Support

Let's explore options to resolve this issue Snooksa'a! Go to settings>gestures>KnockOn>unchek box to disable, power phone off for one minute, power on and repeat the steps above to enable (check) Knock On feature. Test.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
Snooksa_a
Member

Ok.......I tried what you suggested and still doesn't work. Knock off works but Knock On does not. I've also noticed today that on some of my Apps, certain functions that require you to touch screen, is not working. It's like certain parts of the screen has lost it's touch function. Needless to say, I'm highly disappointed and annoyed now. Do I need a new phone now???

thanks!

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
Snooksa_a
Member

Also, I have Uninstalled those apps and re-installed them but with the same issues!

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
RushFan2112
Sr. Member

Same exact thing happened to my wife's phone...right after she dropped it into a sink full of water.. 

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
Snooksa_a
Member

HAhaha.........no phone damage of any reason for me. Installed KitKat update and then ALL these problems started. Verizon needs to replace my phone. This is ridiculous !

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
Not applicable

No LG should replace your phone. Verizon does not make phones.

The kit Kat came from Google and sent to the device maker .

Your issue is with LG

Good Luck

0 Likes
Re: HOW CAN I FIX MY KNOCK ON GESTURE
vzw_customer_support
Customer Support

Hello Snooksa'a, your efforts are appreciated! A working phone is super important. The next step is to test the touchscreen and app functions in safe mode: http://vz.to/1n1hKWA If issue persists, you will want to make sure contacts & pics are backed up and run a hard reset: http://vz.to/1qfVNVb We can review warranty and replacement options if hard reset does not correct the functions.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

View solution in original post

0 Likes