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How do I back up my device with a damaged screen?
Bearandcp
Member

I am in the process of backing up my damaged G2 when I start the process, after selecting all of the items to back up I cannot get a response from the "next" touch due to a crack in the screen...if I back up on the website I do not get any feed back.

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Re: backing up with damaged screen
vzw_customer_support
Customer Support

I'm sorry to hear your phone is damaged Berarandcp. I know this is frustrating. If the screen is damaged, you may not have the ability to back up your information because you are unable to touch the options needed to complete the process. Have you backup up information previously from your phone?

Kinquana_VZw
Follow us on Twitter @vzwsupport

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Re: backing up with damaged screen
vzw_customer_support
Customer Support

I'm sorry to hear your phone is damaged Berarandcp. I know this is frustrating. If the screen is damaged, you may not have the ability to back up your information because you are unable to touch the options needed to complete the process. Have you backup up information previously from your phone?

Kinquana_VZw
Follow us on Twitter @vzwsupport

View solution in original post

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