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How do I reinstall/fix stock Contacts widget?
ttz
Newbie
‎05-24-2013 03:40 PM

I have a LG Revolution running Android 2.3.6, the latest software I believe.  The stock "Contacts" widget started to act up from few weeks ago.  After

I select the "Contacts" widget and try to select on any of the contact entry, the widget crashes, with a error message such as the following pop up:

  Sorry! The process android.process.acore has stopped unexpectedly. Please try again.

  "Force close"

Reboot doesn't solve the problem.

Has anyone else seen the same? Since this is the stock widget coming with the OS, I am not sure how to reinstall the widget.  I sure hope I don't have to

reinstall the OS.

Any info. would be appreciated!

TTZ

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vzw_customer_support
Customer Service Rep
‎05-27-2013 05:27 AM

Hi ttz. We don't want your widgets acting up, so let's see how to get it acting right. With a stock widget, there really isn't a way to uninstall it, but you can try to remove http://vz.to/12Yeqlp then readd http://vz.to/13ccQvd the widget. Many times something this simple can help to reload the phone's connection to the widget and get you back to your helpful shortcut. The most recent software update, VS910ZVB, that came out at the end of April had a lot of fantastic updates that may result in the need to simply reload a little of your information. Try the steps at http://vz.to/ykQROO to make sure your software is as up-to-date as possible.

Please let me know if the trouble continues.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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ttz
Newbie
In response to vzw_customer_support
‎05-28-2013 08:04 AM

Jennifer, thanks for the prompt response!

First I checked the software version, my phone is at the latest software update it appears, the settings show it's @VS910ZVB. 

Next I tried to remove/reinstate the "Contacts" icon on the main screen per the instructions list at the links provided.

Unfortunately I couldn't seem to be able to "select" the "Contacts" widget.  I am able to "select" + "drag and drop" any other app icon on the screen but none of the four (stock) widgets, grouped at bottom of the screen and appear to stick across screens, can be selected/highlighted/moved. 

Is there another way to customize these "stock" widgets? 

Thanks!

TTZ

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