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If I lost my phone, is there any way to get the photos back? Are they automatically backed up to the cloud or anything?
danielok
Newbie
‎02-23-2015 10:02 AM

I lost my phone over the weekend, I was curious if there was anyway to find any of the photos that were stored in my gallery remotely? Any ideas?

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Re: If I lost my phone, is there any way to get the photos back? Are they automatically backed up to the cloud or anything?
vzw_customer_support
Customer Service Rep
‎02-24-2015 09:18 AM

Losing your phone is never fun. Especially, when personal content may be lost. If you installed and set up the Verizon Cloud to auto back up the photos on your device, then photos will be saved to the cloud. Unfortunatley, the Verizon Cloud is not set up on the device on it's own. If there was no application set to backup personal content on the device, I apologize there is not a way to retreive lost photos.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: If I lost my phone, is there any way to get the photos back? Are they automatically backed up to the cloud or anything?
SuzyQ
Community Leader
Community Leader
‎02-23-2015 10:30 AM

Backup to the "cloud" - either Google or Verizon or whatever is only automatic if you have set it up with your Google or Verizon account.  If you log onto your Google account, Google +, Photos, are they there? 

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Re: If I lost my phone, is there any way to get the photos back? Are they automatically backed up to the cloud or anything?
danielok
Newbie
‎02-23-2015 11:27 AM

No, unfortunately they are not on my Google+

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Re: If I lost my phone, is there any way to get the photos back? Are they automatically backed up to the cloud or anything?
vzw_customer_support
Customer Service Rep
‎02-24-2015 09:18 AM

Losing your phone is never fun. Especially, when personal content may be lost. If you installed and set up the Verizon Cloud to auto back up the photos on your device, then photos will be saved to the cloud. Unfortunatley, the Verizon Cloud is not set up on the device on it's own. If there was no application set to backup personal content on the device, I apologize there is not a way to retreive lost photos.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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