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In recent days my call quality has disappeared. Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Ichy97
Member

In recent days my G2 has become an android tablet.  I can make calls, but the receiver cannot hear me.  My audio is fine.  This is happening with my LG headset, tan phone itself and in my car.  Suggestions?

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Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
RushFan2112
Sr. Member

I fiddled with my wif'es G2 some last night and it is definitely not the microphone, so I turned various features on and off and the one that fixed it was turning off the "OK Google" from any screen feature.  Her phone calls now sound crystal clear..and Advanced Calling is turned on.

I'll give it a few more days just to be sure.

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Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Snn5
Sr. Leader

I have read a lot about this problem recently, but have not experienced this myself.  I have had similar issues and all were caused by Advanced Calling being enabled.  I disabled that feature and all works fine for me.  Others have found success in doing the same.  Also great for stopping dropped calls.

Re: In recent days my call quality has disappeared. Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Ichy97
Member

Unfortunately I have tried that, and there is no change.

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Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Snn5
Sr. Leader

All these issues concern me.  Mine has no problem, but IDK why it is working and so many others are not.

Android version

4.4.2

Baseband version

VS98027A-MPSS.DI.2.0.c2-00079-

M8974AAAAANAZM-1

Kernel Version

3.40-perf-g6a96aac

lge@android-build

Build number

KOT49I.VS98027A

Software Version

VS98027A

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Re: In recent days my call quality has disappeared. Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Johnsonchris3
Member

I'm experiencing same issues, I believe since the update to 27a. I've tried disabling and enabling all of the different combinations of call options and it doesn't appear to resolve the issue.  Suggestions?

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Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Snn5
Sr. Leader

Remove the feature in My Verizon under Apps and Features/Programs.

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Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Johnsonchris3
Member

I removed the feature and rebooted, performed a test call and I didn't experience any issues, hopefully this resolved the issue, thank you! I'll post again if problems continue

Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
Snn5
Sr. Leader

I really wanted this feature to work, but since I do not use Mobile Data, hardly at all, it isn't something I am missing out on too much.  Hope this works.

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Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
bigfun54
Member

I just had to post this on here as I've been having the same issues the last week or so and its beyond frustrating.   I still have a ticket open with Verizon on this, but in the meantime, in another thread on here there seemed to be some conjecture about the Ok Google setting from any screen and this one way audio issue.   I've disabled the Ok Google launch from any screen and I've now made 10 or so calls with no issue whatsoever.   So, its a small sample size, but it was happening every other call prior.  

Re: In recent days my call quality has disappeared.  Bluetooth with 2different sets, and handset, I am told my voice is muffled and inaudible.
RushFan2112
Sr. Member

My wife's G2 just started having this same problem a few days ago. A reboot sometimes fixes it, but usually not.  I have tried every setting dealing with the phone and nothing has helped.  I want to run a few more tests/apps to make sure it's not the mic, but I'm not at home yet.

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