KitKat update killing battery
Seems
Enthusiast - Level 2

With moderate usage, I usually end the day with about 60% left on the battery. After installing the KitKat update at 8 a.m., I am now down to 63% on the battery less than 2 hours later, and I suspect I will have to turn off the phone to ensure I have enough juice for the trip home. Location is turned off, I've updated all the apps and rebooted. Otherwise, I basically haven't touched the phone and it's still sitting there draining. What's causing this, and what can I do? This is immensely frustrating.

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1 Solution
Seems
Enthusiast - Level 2

Just to update - went into the Verizon store down the block from my office, and they were unable to figure out what was running the CPU continuously. So, as a last resort I did a factory reset and it has been fine since then. Still getting things set back up the way they were, so if it starts happening again I'll have a better idea which app might be the problem.

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41 Replies
petersot
Enthusiast - Level 2

It looks like I am in the middle of a 20GB backup to VZ Cloud services. Everytime I get close to a wifi router everything turns back on to continue this backup. I'm seriously wondering if this is what is causing everything to slow to a crawl. If it doesn't get resolved in the next day or so then I'm going to escalate for a replacement.

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stef7
Master - Level 2

I wonder why this didn't happen on my phone. Maybe I didn't elect to utilize the cloud? I can't remember if I was prompted for that.

Other people on other forums have complained about bad battery life, even the failure to really charge post-update.

You might have found a good culprit!!!

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Seems
Enthusiast - Level 2

Just to update - went into the Verizon store down the block from my office, and they were unable to figure out what was running the CPU continuously. So, as a last resort I did a factory reset and it has been fine since then. Still getting things set back up the way they were, so if it starts happening again I'll have a better idea which app might be the problem.

joelukes
Enthusiast - Level 2

My wife and I are having similar issues.  No issues at all before the KitKat upgrade but nothing but accelerated battery drain since!

Previously I would leave my phone unplugged overnight and only lose 2-3% battery.  However, since the new software update I am losing over 30% of battery overnight.  That is completely unacceptable.

I went through all of my settings and they are all similar to how they were before the update.  There is absolutely no reason for the battery life to be this much worse other than buggy software.  I wish Verizon would give us the ability to roll back the update so I could actually get through a day of work without my phone (which is less than 8 months old) running out of battery

petersot
Enthusiast - Level 2

Hi Joe,

I think the issue is that my phone took over two days to sync 20+GB of data with Verizon Cloud. I hadn't turned this on, but found it turned on after installing Kitkat. Once I was able to get through that, I did a 2x FDR and did not turn on Google+ or VZ Cloud to 'restore' photos and videos. I have been able to get through the last 3hrs, playing some graphics intensive games, and doing config stuff and I'm only down 10%. I think I may be back to normal.

Unfortunately, I was still seeing problems early this morning before my 2nd FDR and VZW is sending me a replacement phone. Not sure if I will need it, but they are overnighting it to me, so I will have it by tomorrow. I'll see which one I like better and return the other. I'm letting this one just sit here for the next 3-5 hours and it shouldn't go down more than 1-2%/hr. Previously, it was going down 20-30% / hr while not on a charger and 5-10% / hr on a charger....ugh.

Fingers crossed its fixed!

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vzw_customer_support
Customer Service Rep

Petersot,

Sounds like a great plan and we'll definitely keep them crossed until we hear back from you. Let us know what happens and if there's anything further we can assist you with.

SarahO_VZW
Follow us on Twitter @VZWSupport

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petersot
Enthusiast - Level 2

Ok, so I called VZW on Friday AM to get my phone replaced, they said it was going to be overnighted to me and should get it by Saturday AM. I still have not received the replacement. The issue I was having with the battery life went away after about 3-4x running the battery down to 0%. I don't think that the VZ Cloud backup did anything other than burn the battery down faster as WiFi was constantly on for several days in a row. My battery life is back to normal, if not better now and I am happy with the phone that I have and do not require a replacement ATT.

Looks like there could be some (better?) proactive messaging from VZW on this issue and help customers set and manage their expectations when doing such a massive overhaul of their phone.

I hope everyone has a bit of patience, even though it can be very discouraging and confusing.

zippyadoda
Enthusiast - Level 1

My phones battery life is average and even normal but the bugs that are in here are ....her.  Droid ultra ....

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Snn5
Legend

What?

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Sinwater
Newbie

How do i block the software update?? Kitkat

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Snn5
Legend

In JB it was under settings > app manager > software update or system update (orange icon) cant do it in KK though, not that I have found.

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B33
Legend

If you haven't updated yet, when you see the pop up screen, it should ask if you want to update or choose another time to update just choose another time as that is what I'm doing with the K.K. update on my Droid Max I usually put it off for at least 20 Hours.. then I repeat the process... b33

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Snn5
Legend

Yeah, you can do that too.  Disabling prevents it from showing up again until you re-enable it.

dianesef
Enthusiast - Level 2

EXACTLY the same thing happening.  They sent me a new phone.  It was fine - then Kit Kat started upgrading on that one and voila - SAME problems - new phone.....

Snn5
Legend

You're going to have to let the battery information reset.  New or used, a phone once updated must be reset and even after that a few cycles of battery 0% charging to 100% with phone off must be done.  This resets the battery statistics.  FDR immediately afterward an update or right after getting a replacement and before installing apops and syncing is the best bet.

In my case, I had a bad install.  There's no fixing that on the lay-level.  Once I got my replacement I performed the steps in my previous post.  I am now getting 12 hours at 80% and 60 hours on one charge.  Realistically I'll wind up with 40 with how I use mine.

Beem3r814
Newbie

Also sometimes a simple soft reset can fix this. It fixed my issue for my G2 once updating to Kitkat. Hold down your power button until it resets. It'll display a countdown timer until it resets.

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Snn5
Legend

FDR did not fix issue.  I got a replacement today.  Immediately FDR upon powering on 3 times.  Charged to 100% and left plugged into AC outlet while downloading update and installing update.  Then FDR 3 more times.  Everything is working so far.  SMS sends and receives timely, tapping shade/pull-down bar turns off/on screen without going to date window, power button no longer ends call, BT works, battery is just as good as JB.  I'm sure something will pop up, but so far, none of the usual gripes.  You cant FDR a bad install.

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Future2Hope4
Enthusiast - Level 2

 

Hello all.

 

May I offer a suggestion on how to improve battery life? Go to settings>Tethering & network> Mobile Networks>System select.

Check your network mode. If global is selected, change this to LTE/CDMA.

 

I remember when completing Samsung OTA updates that this feature would be activated by Verizon. Sure enough, they did the same on the lg G2 OTA update.  Once I changed my network to the LTE/CDMA option, my battery life was better than before. 

 

This may help a few of you avoid a factory data reset. 

 

Secondly, I’ve noticed that once I force the network to change, the next time it resets to “Global” the battery consequences are not as severe.  I’m not sure why the phone network changes like that but it does. 

 

Hope this helps a few of the forum members. 

 

B33
Legend

Good Suggestion that is were I have my phones set Too as Well..  b33

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jtrpop
Enthusiast - Level 1

I can confirm these problems as well.  Samsung Galaxy S4 4.4.2, factory reset. It has very poor battery life (1/2 a day) and it will often switch between 3g or 4g in places where my old Droid Bionic had 4g at all times.  Already went into a Verizon store and the rep switched out the SIM card which he said would help, but did not.

Since this appears to be a widespread known problem, when will Verizon have the fix? If Verizon pushes out bad updates which render our phone in a poor usable state, they should upgrade our phones at no cost to us, regardless of warranty status.

TALac
Newbie

I found a few issues that helped me:

  1. The phone was not only loosing battery bet also getting real hot. As soon as I disabled Wifi and rebooted the phone both issues were resolved.
  2. I received warnings that Google Play services has stopped. Once I uninstalled Swiftkey that went away...
  3. You can find a good summary of the issues here: http://www.gottabemobile.com/2014/04/24/lg-g2-android-4-4-kitkat-update-problems-emerge/
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