I was on my fourth replacement LG G2 before they are just now supplying me with a different model after much argument and other circumstances dealing with awful customer reps. Call and ask and be persistent. Just keep asking for their manager if they won't listen to you or keep repeating the same thing. Call them out on it too. Ask them to really listen and try to problem solved with you. It took me two months of constant contact and it was a real headache but I finally got the service I deserve as someone who is paying for service on an unusable device that was supposed to be top in the market. Good luck. If you have questions just ask because I went through the same thing.
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