My third on is on its way, I don't think they get fixed. My first one black screened, you could hear it boot up and even hold the home key and you would get most recent to pop up. I would have to have my wife call and not answer it so it would show in the most recent. That way I could open it up and call her back. This second one, started using the battery super fast and was getting hot. The screen was also messed up out of the box, the bottom left hand corner was super bright like the screen was out of place. So like they did with the last one i went in and tried to do a full rest. My phone then booted up and stayed in the LG boot window. So at lunch time I headed back to the store, they did the same thing I did and said a one is on its way. I asked if i could exchange it for a different phone they said no. I ten asked If I could at least get a new and not a refreshed phone. They informed me that I'll get what I get it all depends on what they send you.
The funny thing is that they made a revo2 witch got a name change to Spectrum. Just makes me feel like the phone was a screw up Verizon stopped selling it and now they have what it should have been. I'd change the name too.... Looks like the BBB might be the best way to go...
Your rights as a consumer fall under the Uniform Commercial Code's "Implied Warranty of Merchantability" (U.C.C. § 2-314). The implied warranty of merchantability is an automatic, unwritten promise that your purchase will perform as commonly expected, including that it will last a reasonable amount of time given the nature of the item. Because these phones require 2 year contracts and customers become eligible for upgrades every 2 years, it is reasonable for them to last 2 years.
I would document everything you can, i.e. log every single power failure (although you may get writer's cramp) and every time it fails to function properly, drops a call, freezes, calls to customer service (include call length, date, time, and who you spoke to) etc.. Also, record the "about phone" information located in each phone settings menu to prove how many phones you have been provided that were defective (model number, android version, baseband version, kernel version, build number, SW version, and serial number under the battery as these are used to identify the phones). Always document this same information before you send a phone back after receiving a replacement as this can be useful in determining prior owners, product defects, etc. on refurbished phones. Also, this information is useful in determining if this is a widespread operating system problem (which it is). If you don't have this information from previous phones see if a customer service associate can provide this information for your records (just don't tell them why you want it). Visit a local VZW store and ask if there's any way to receive a list of how many phones you have had activated on your number within the last year.
As for recommendations, I suggest you send a letter directly to Verizon's corporate headquarters (contact info is below). I am going to draft one as time allows stating the above referenced UCC information and that I demand a comparable smartphone at my previous contract renewal pricing and a credit for what I spent on these phones (not a replacement of the same model or from the same manufacturer as from what I have gathered from researching this issue is that almost all LG smartphones are susceptible to operating system problems). I further advise you to try to obtain the phone information mentioned above prior to contacting them as this strengthens your case and shows your good faith attempts to resolve the problems with your phone(s).
Verizon Wireless HQ
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I submitted a web complainant about my issues, I received a call back a few minutes ago. All they could say, and what they pushed was that they stand behind their manufactures. After getting cut off a few times I finely was able to talk about my phone issues. And yet I was told that they are rigorously tested, and they will replace the phone when it breaks and please call so it can be troubleshoot. I asked if they ever looked on their forums about all the complaints about this phone. Was then told that 50% of you are wrong. You cant believe what people write on here and that we have no control over the forums. So I have no idea why there are VZW employees replying back to anyone here, because they said that there are none of you in here.
I informed them that I just want a different phone that was the same as the Revolution. And be able to use the money that I spent on this phone toward the other. He was quick to respond that that was not going to happen, and that's an LG issues. Witch he said they stand behind, seems kinda shady to me. Asked to talk to his supervisor, informed me it may take up to 24 to 48 hours for that to happen. By that time ill have a BBB report in, he did say that I could do what ever I wanted about doing that.
And on a side note I have already done a factory reset on the 3rd phone. Was on a call and when it was over the phone would not go back to the normal screen, it stayed black screened. On my 3rd day with it now, one can hope it makes it through the week. haha
1. VZW can delete anything from this forum as it's on their website. Ultimately they are the webmasters of such a page.
2. Of course they're going to stand behind LG, they have a contract with them. Doing any less would violate that contract.
3. LG does rigorously test their phones, they take a select few out of every thousand, tweak them until they pass the basic test and then ship them out. On the LG website, it even states "design, features, and specifications subject to change without notice".
4. Even if 50% of us are wrong, that makes 50% correct about these phones problems. Therefore, VZW seemingly doesn't care about at least half of their unhappy customers.
5. Of course they will replace a defective Revo with another "refurbished" yet still defective Revo. It's much more cost effective than providing a working replacement.
6. A store manager can provide a comparable replacement (see dakotamagic's post above). Therefore, I suggest physically going to the local VZW store and making a pest of yourself by asking them to fix your phone. In lieu of that I suggest calling the store directly rather than customer service when it screws up (make the employees there as frustrated as you are and maybe something will get done the next time you call or stop in).
7. VZW should stop trying to sell us the bull that they've refurbished the Revo's they are sending as replacements as you can't refurbish a malfunctioning android system without replacing it completely.
8. You should cut out the waiting for it to really malfunction and call now for your next "refurbished" Revo (you know it's not gonna last if it's screwing up after 3 days).
Verizon is retarded dude. I work with computer and did tech support for 2 years. They find some Joe off the street to read a script and call it support. I too directed the techs to this forum and all of them act like they have never heard of it. Just have to know which buttons of theirs to push
Wow that's funny and sad all at the same time. This kinda sucks, so i have had the one lock up after the one phone call yesterday,(did a system reset) I lost the network 2 times(powered down and up to fix, and wife had connection) This morning I woke up pull from dock and it did what my first phone did. The home screen was black, all I could do was hold the home button till the icon for most recant came up. I probable did it 5 time and had the same effect. And here2 hours later i get my screen back, was about to be on my way to Verizon, but now it has no issue. So pissed
Update. Went to the same store with all my accessories in hand. The same person that has done my last two phones, looked at me and cautiously approached. She asked if i was returning the stuff i just got 2 days ago(a dock and extended battery) Was mean now that I think about it, but I informed her that I wanted to throw my phone at someone. Shen then said follow me, I informed them that I was not leaving with out another phone with the same spec or a new revo. I was able to get a new non refurbished phone. They did the set up, its now smooth and acts the way it should. Just hope it last...
I am having the same problems. I am on my second phone as well. They all seem to have the same issues and noone will admit that there is a true problem with these phones. My messages screen commonly crashed when I try to open and read text messages. I frequently have to force close then then open it again. The phone restarting itself at random times is the biggest issue. Sometimes it will be sitting idle next to me and I will see it light up and then just restart, Other times I am in the middle of a text message or using any other App that I have on the phone. It is very annoying and the fact that there is no fix and I have had the same issues with 2 of them, and I am not the only one is very upsetting. I highly regret this phone purchase.
I believe this is the deal. Verizon is selling a product. The product is manufactured by LG and the software is written by
Open Handset Alliance led by Google. So we have a reseller with 2 products they don't undertsand, trying to tell us we are the problem. Has anyone delt directly with either of these 3rd parties rather than continuously bang up against the Verizon wall? I think it is time to remove Verizon from the loop. I too regret my decision based on the fact that Verizon believes they are doing an adequate job and there is no one else including the manufacturer and Google that are willing to support the paying public.