Thank You Vanessa for your post. My wife's phone has been having trouble for months. Had the phone replaced already once and she has just been dealing with it's troubles till her contract runs out. It's not until May though. Last night was the final draw when it froze when she received a VERY important phone call. We got so mad that were paying $150 a month for two phone and one phone seems to be working like it should.
I went into the retail store today with your post and showed them the posting and the DREADFUL phone. They said they would replace it with another (SAME MODEL) phone. She was kind and told us she would notate the account though and that when we got home to argue till were blue in the face to get a new replacement phone. Well...spent over2 hours arguing with tech support...who was blaming the entire issue on a possible corrected gmail account. He failed to acknowledge the fact that MANY MANY others have the same issue...refused to let me speak to management, and flat out told me to go to another carrier if i was not willing to receive another replacement (SAME MODEL) phone. I called Customer care and the guy was EXTREMELY nice and said he would call for me again and argue from internally....WELL...he came back with a shocking and interesting comeback.....Verizon wireless as of Jan 2013 NO LONGER will do replacement phones other then the identical model because it is costing verizon TOO MUCH to keep the customer satisfied! He said that there is NOTHING VERIZON can nor WILL DO. I mentioned renewing the contract for a different phone like you did (Vanessa) and they said because her renewal date of May so far out they REFUSE.
GREAT VERIZON. I WILL be reporting this to the BBB and the LOCAL media...which just happens to be the home to the major network CNN.....lets hope Verizon finally gets their customers are not being treated fairly!
That is very interesting since last time I checked, it's still January 2013 and they allowed me to renew my contract to get a new phone. Granted, my update wasn't due until October later this year and the fact that that's 9+ months away at this point might have had something to do with it but I was very firm and relentless and told them I would not accept anything less at this point. You would think with May being closer than October that they would have just let her renew it now but I'm honestly shocked they made an exception for me and not your wife. I was as happy as I could be with the resolution to my situation but I still had to drop money I didn't have to replace my phone. Fortunately my boyfriend paid for it for me, but I still filed with the BBB and am awaiting a response as I filed it last night. I am hoping for some type of reimbursement but I'm not holding my breath. I find it unbelievable that they're so willing to lose customers over a faulty device they are selling. In my mind, part of my contract/warranty agreement is that I will remain a customer for the allotted period of time and in turn, Verizon will supply me with a product that delivers what it promises and I feel that the LG Revolution has completely failed at that. It is hands down the worst phone I have ever owned and I'm counting the minutes until my new Galaxy III gets here. I am using my original Motorola Droid in the meantime since that phone is a tank and will probably never break or die, but I just can't understand why they stand behind a product that is so obviously garbage.
For me, switching to another carrier isn't an option right now either. My mother died two years ago and I have one voicemail from her saved on my phone and until I can figure out how to move it to an MP3 file or recording somehow, I can't switch or else I'll lose it. If it weren't for that I seriously would've just asked my boyfriend to buy me out of my contract yesterday and put me on his AT&T plan. I'm just so disappointed with how Verizon is handling this from start to finish with so many of their customers.
I would honestly recommend calling back again and demanding to speak to a supervisor in tech support. I got Mike in tech yesterday and then he got me to his supervisor who was also named Mike. I don't know what they did or how they managed it but my new phone should be here by Wednesday and I'm just so thankful to have this whole ordeal behind me. I'm sorry you had to go through that, hopefully someone else will make this right but regardless, I still recommend reporting it to whomever you can.
I called back this morning and went straight to the cancellation department. I explained my situation to the lady.."Paying $150 a month for 2 phones and only 1 is working properly" I explained to her that I had spoke with 4 different reps and over 1 hour of time on the phone yesterday and NO ONE wanted to help...I told her I wanted a replacement phone or I was walking into the AT&T store that I was sitting in front of to port over my number. She quickly transferred me over to the Tech support manager and he acted like he was shocked no one would replace the device with a different device. He was VERY helpful and has sent out a replacement (Droid Razr) to replace the Revolution. He explained to me that while looking through the available phones that the Revolution has very little RAM for processing and would cause a lot of the problems...that it has. He was extremely understanding.
So anyone else out there with problems....Here is a solution...although a royal pain and hassle...It's possible...that's if you've already had your device replaced with the same handset before...or so he said.
Good luck any Revolution owners out there!
and THANK YOU VANESSA for your posting!
For me, switching to another carrier isn't an option right now either. My mother died two years ago and I have one voicemail from her saved on my phone and until I can figure out how to move it to an MP3 file or recording somehow, I can't switch or else I'll lose it.
Scroll toward the bottom about archiving voice mails: