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MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
mehmood_m
Enthusiast - Level 2
‎08-05-2015 09:11 PM

MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?

     HOW CAN I UPDATE IT?

PLEASE TELL ME.

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
Snn5
Legend
‎08-08-2015 08:25 AM

Are you Stateside?  It is possible that the update will not occur unless you are in a country of regular service by Verizon.  Some say you can use WiFi and an active Verizon account.  You can also try the Software Update Assistant or factory reset your phone and try from scratch.

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
Snn5
Legend
‎08-06-2015 04:34 AM

Are your current versions:

Android 5.0.2

VS98039A

Build LRX22G

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
vzw_customer_support
Customer Service Rep
‎08-08-2015 06:17 AM

Mehmood.m, we definitely want to make sure you are able to fully update your phone. Snn5 provided some great details to help us all better review what's going on with your phone. Just in case, you can access and review this info by going into


Settings>About Phone


Please keep us all updated.


NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
mehmood_m
Enthusiast - Level 2
‎08-08-2015 08:19 AM

my g2 software version is 4.2.2 kitkat vs98027a it is not updating to lollipop'when i am updating mobile give us message that we are not able to download this update go to setting and check update why this is not able to download this update

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
mehmood_m
Enthusiast - Level 2
‎08-08-2015 08:20 AM

Please tell me hurry up!

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
mehmood_m
Enthusiast - Level 2
‎08-08-2015 08:20 AM

Please reply me

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
Snn5
Legend
‎08-08-2015 08:25 AM

Are you Stateside?  It is possible that the update will not occur unless you are in a country of regular service by Verizon.  Some say you can use WiFi and an active Verizon account.  You can also try the Software Update Assistant or factory reset your phone and try from scratch.

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Re: MY G2 SOFTWARE VRSION IS NOT UPDATING FROM PHONE WHY?
vzw_customer_support
Customer Service Rep
‎08-10-2015 08:51 AM

Mehmood, we absolutely want your phone to have the latest software available. You indicated that you try this download from the phone by going to the settings, system updates and the check for update. Do you actually see that software is available when you take these steps? Or do you see that the software is up to date message? If you show that new software is available and are then receiving an error when trying to download this, are you in the states currently? Is the phone line active on your Verizon Wireless account? Are you connected to wi-fi when trying to run this update?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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